| Policies/Procedures:
Please read the following carefully; then complete the form
on the following pages and ProSolutionsinc.com will contact you via
email with all the necessary information to return your product.
Please note, fields marked with (*) are required.
1. All products returned to ProSolutionsinc.com must have a Return
Merchandise Authorization (RMA) number issued by ProSolutionsinc.com
Customer Service.
2. Please note the Return Material Authorization form must
be filled out completely. Failure to fill out the form completely
may delay processing your return request. For Prompt processing,
different parts must be entered separately.
3. ProSolutionsinc.com will not accept any product back after 10 days
from the invoice date.
4. Due to manufacturer policies, ProSolutionsinc.com cannot accept
software and consumables (i.e. toner or ink cartridges) that
are not factory sealed. ProSolutionsinc.com will not authorize returns
on any special order items or built-to-order computers.
5. Duplicate orders must be returned in original packaging
and be factory sealed.
6. UPS call tags will not be issued. Because call tags are
unreliable and we are unable to track them, customers are
responsible for shipping product back to ProSolutionsinc.com.
7. After an RMA number has been assigned, it must be displayed
on the shipping label only. DO NOT mark the original packaging
in any way.
8. Products should be returned to ProSolutionsinc.com freight pre-paid
in the original boxes and packing materials. Returned products
must be complete, including all manuals, cables and accessories.
DO NOT write anything on the packaging, please note all information
on the shipping labels.
(Note:This applies to defectives as well )
9. Returned merchandise that arrive without an RMA number,
will be refused delivery.
10. The RMA number is valid for 10 days. If product is not
received within 10 days after RMA number is issued, the authorization
will expire.
11. Normally processing time is 2 to 5 business days. ProSolutionsinc.com
will notify you via email when and whether your claim has
been accepted or denied. Questions can be directed to customerservice@ProSolutionsinc.com
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