Professional Support Service Experience

Name Dean Leas
Degree/Functional Area
Proposed
BS – Aerospace Engineering MS – Computer Science
School Embry-Riddle Aeronautical University
Southwestern University
Discipline 3.12
Proposed Position IT Engineer, Project Manager
Contingent Employee (Yes or No) Yes
Employeer/Location Zone # 6 Arvada, Colorado
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Dean Leas has over 25 years experience in the computer industry. He has Bachelor of Science degrees in both Physics and Aerospace Engineering, and a Masters of Science degree in Computer Science. Dean has served as the President of D&D Consulting, an Aerospace Engineering Firm with contracts in several government and military departments. Dean also instructed aerospace and computer science courses as an Associate Professor for Embry-Riddle Aeronautical University at their Arizona and Florida campuses, and served as an instructor pilot in the United States Air Force. Dean also holds an Airline Transport Pilot certificate and Flight Instructor’s certificates. During his tenure with D&D Consulting, Dean consulted with TRW Defense Systems Group in developing the Space Defense Operations Center (SPADOC) at NORAD in Colorado Springs. He also consulted with the Mitre Corporation, a federally funded research organization for the Department of Defense, to develop end-to-end testing for the JSS Air Defense System at NORAD in Colorado Springs. Dean was a lead engineer and quality manager for a team that developed over 132,000 lines of executable formula translation (FORTRAN) code for SPADOC. Dean has served as a testing engineer and quality assurance engineer for the Bechtel Corporation at the Palo Verde Nuclear Generating Station (PVNGS) in Arizona. He was instrumental in developing the procedures for meeting the Nuclear Regulatory Commission’s requirements for nuclear fuel load at PVNGS. He has led a company through ISO 9001:2008 certification as the Quality Manager and ISO Coordinator. Dean was also the Program and Project Manager deploying an encrypted Data Network for the Department of Defense between 54 remote DCIS offices and the Pentagon. Dean currently holds several industry credentials including PMI Project Management Professional, HP Master Accredited Systems Engineer and Microsoft Certified Technology Specialist in Project 2007.
Minimum Company Qualifications
to Hold Position
10 years experience. Vendor Specific Certifications as well as Vendor Neutral Certifications. BS or higher degree in engineering or project management.
 
Name Robert Chisholm
Degree/Functional Area
Proposed
Certified IT Technician OTJ Training (25 years)
School N. Eastern University Certified Courses IT Technology
Discipline 3.12
Proposed Position Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 1 #9 Sands Terrace Center Barnstead, NH
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Twenty five years of experience delivering multi-vendor IT maintenance and repair services. Performs high quality preventive and remedial maintenance services consistent with OEM specifications. Substantial customer relations training, depot level repair experience and field engineering work experience.
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree.
 
Name Daniel Case
Degree/Functional Area
Proposed
BS, Industrial Engineering AA, Electronic and Data Proocessing
School Keesler AFB Mainframe Systems
Discipline 3.12
Proposed Position Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 2 44845 Falcon Place #109 Sterling, VA
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Performs expert demand maintenance on a wide variety of IT equipment. He develops and maintains a high level of customer satisfaction and improved customer relations. He is responsible for effective work direction, scheduling, and/or technical support of less experienced personnel. He performs preventive and remedial maintenance, and develops a broad base of multiple systems maintenance capability. He provides first-level technical support for less experienced personnel.
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree
 
Name James Williams
Degree/Functional Area
Proposed
BS, Computer Science AA, Electronic Engineering
School CompTia A+ Dell Certified Dimension Desktops OptiPlex Desktops Precision Workstation Notebooks Servers and Storage Laser Printers IBM Certified Desktops Mobile Systems
Discipline 3.12
Proposed Position Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 3 1209 Baker Rd. Virginia Beach, VA
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Performs expert demand maintenance on a wide variety of IT equipment. He develops and maintains a high level of customer satisfaction and improved customer relations. He is responsible for effective work direction, scheduling, and/or technical support of less experienced personnel. He performs preventive and remedial maintenance, and develops a broad base of multiple systems maintenance capability. He provides first-level technical support for less experienced personnel.
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree
 
Name Samuel Saldivar
Degree/Functional Area
Proposed
AA-Electronic Engineering and Computer Electronics
School Cisco (CCNA) (CNA) Microsoft(MCSE) (MCP) Dell (DCSE) (DCT)
Discipline 3.12
Proposed Position Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 4 5319 Jackwood San Anton, TX
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Provides preventive and remedial maintenance on Desktop PCs, servers, networking equipment, LaserJet printers and other peripherals. Provides nation wide technical phone support for field service technicians. Support includes problem determination, parts recommendations, technical assistance, and work direction.
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree
 
Name Ken Sandquist
Degree/Functional Area
Proposed
AA-Electronic Engineering
School Cisco Security Specialist. Certified Network Associate.
Discipline 3.12
Proposed Position Network Admin. Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 5 105 S. Stewart Lombard, IL
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Designs, purchases, installs, and configures a multi-server NT 4.0, 120 node network for interoffice operability. He is responsible for all LAN functions as well as recommendation, selection, acquisition, installation, and configuration of all network and microcomputer technology. He is in charge of local IS, remote dial-up, and internet/intranet security. He is responsible for the integrity of all data on servers and all workstations. He enforces company standards pertaining to hardware configuration of servers and all workstations and carries out company policies regarding the purchase and use of software. He stays abreast of the latest computer technology and developments. He determines the most cost effective hardware/software solutions to achieve mission objectives. He administers local WAN, E-Mail, and Web functions utilizing a full T1 internet connection.
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree
 
Name Val Rasmussen
Degree/Functional Area
Proposed
AA, Electronic Engineering
School CompTia A+ Server & Network HP Certified Printers & Servers HP /Compaq Notebook, Desktops & Servers IBM AS/400 Certified
Discipline 3.12
Proposed Position Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 6 530 W. 1500 S. Bountiful, UT
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Delivers IT equipment maintenance services for multi-vendor laptop and desktop computers, workstations and servers and associated peripheral equipment. He performs high quality preventive and remedial maintenance services consistent with OEM specifications. He has substantial customer relations training, depot level repair experience and field engineering work experience. He also serves as the back-up for AS400 National Support
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree
 
Name Jeff Martin
Degree/Functional Area
Proposed
BS Computer Information Sciences / Management of Information Systems
School The Ohio State University
Discipline 3.12
Proposed Position IT Engineer, Service Technician
Contingent Employee (Yes or No) Yes
Employeer/Location Zone # 6 Arvada, Colorado
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Over 13 years of computer experience with increasing responsibility. Microsoft and HP certified on various platforms. Provided integration or migration between various network systems such as Microsoft NT, 2000, 2003, Novell, AS400, Macintosh, and various Unix based systems to allow functionality in mixed environments, or migration of legacy systems as needed. Routing and switching design, installation and configuration on HP, Cisco and 3Com Products. Implement TCP/IP, various Firewalls, VPNs, Thin Clients, and VLAN technologies to simplify networks, remove performance bottlenecks to minimize downtime and improve security. Provided reliable desktop performance through written standards, Group Policy, scripts, filtering solutions, desktop imaging and written company usage policies.
Minimum Company Qualifications
to Hold Position
5 years experience. Vendor Specific Certifications in relevant systems. BS degree or AA degree with additional 5yrs experience.
 
Name Charles Burkhart
Degree/Functional Area
Proposed
BS, Computer Science
School Dell Certified Dimension Desktops –OptiPlex Desktops – Precision W.S. Notebooks Server and Storage Laser Printers IBM Certified AS/400
Discipline 3.12
Proposed Position Service Technician
Contingent Employee (Yes or No) No Current Employee of Diebold-ISS
Employeer/Location Zone # 7 2607 Bridgeport Way West Suite 2E2 Tacoma, WA
Brief Description of Experience
Relevant To Functional Area
Within Past 3 Years
Providing hardware maintenance support to a variety of Federal, State and Local government clients and commercial firms in several industries. He is currently a site manager after four years in the field and is responsible for the performance of technicians serving customers in the state of Washington. As a “working” site manager, He performs a variety of complex duties in support of ADP equipment, LAN/WAN and peripheral devices. He conducts preventative and remedial maintenance, installations and de-installations, analyzes and maintains specialized data processing reports and records such as production logs, output records and schedules.
Minimum Company Qualifications
to Hold Position
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree

 

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