| Robert Chisholm |
| Certified IT Technician OTJ Training (25 years) |
| N. Eastern University Certified Courses IT Technology |
| 3.12 |
| Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 1 #9 Sands Terrace Center Barnstead, NH |
| Twenty five years of experience delivering multi-vendor IT maintenance and repair services. Performs high quality preventive
and remedial maintenance services consistent with OEM specifications. Substantial customer relations training, depot level
repair experience and field engineering work experience. |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems;
makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree. |
| |
| Daniel Case |
| BS, Industrial Engineering AA, Electronic and Data Proocessing |
| Keesler AFB Mainframe Systems |
| 3.12 |
| Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 2 44845 Falcon Place #109 Sterling, VA |
| Performs expert demand maintenance on a wide variety of IT equipment. He develops and maintains a high level of customer satisfaction and improved
customer relations. He is responsible for effective work direction, scheduling, and/or technical support of less experienced personnel.
He performs preventive and remedial maintenance, and develops a broad base of multiple systems maintenance capability.
He provides first-level technical support for less experienced personnel. |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes.
Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree |
| |
| James Williams |
| BS, Computer Science AA, Electronic Engineering |
| CompTia A+ Dell Certified Dimension Desktops OptiPlex Desktops Precision Workstation Notebooks
Servers and Storage Laser Printers IBM Certified Desktops Mobile Systems |
| 3.12 |
| Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 3 1209 Baker Rd. Virginia Beach, VA |
| Performs expert demand maintenance on a wide variety of IT equipment. He develops and maintains a high level of customer satisfaction and improved
customer relations. He is responsible for effective work direction, scheduling, and/or technical support of less experienced personnel. He performs
preventive and remedial maintenance, and develops a broad base of multiple systems maintenance capability. He provides first-level technical support
for less experienced personnel. |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems;
makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree |
| |
| Samuel Saldivar |
| AA-Electronic Engineering and Computer Electronics |
| Cisco (CCNA) (CNA) Microsoft(MCSE) (MCP) Dell (DCSE) (DCT) |
| 3.12 |
| Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 4 5319 Jackwood San Anton, TX |
| Provides preventive and remedial maintenance on Desktop PCs, servers, networking equipment, LaserJet printers and other peripherals.
Provides nation wide technical phone support for field service technicians.
Support includes problem determination, parts recommendations, technical assistance, and work direction. |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems;
makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree |
| |
| Ken Sandquist |
| AA-Electronic Engineering |
| Cisco Security Specialist. Certified Network Associate. |
| 3.12 |
| Network Admin. Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 5 105 S. Stewart Lombard, IL |
| Designs, purchases, installs, and configures a multi-server NT 4.0, 120 node network for interoffice operability.
He is responsible for all LAN functions as well as recommendation, selection, acquisition, installation, and configuration of all network
and microcomputer technology. He is in charge of local IS, remote dial-up, and internet/intranet security. He is responsible for the
integrity of all data on servers and all workstations. He enforces company standards pertaining to hardware configuration of servers and all
workstations and carries out company policies regarding the purchase and use of software. He stays abreast of the latest computer technology and developments.
He determines the most cost effective hardware/software solutions to achieve mission objectives.
He administers local WAN, E-Mail, and Web functions utilizing a full T1 internet connection. |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems;
makes field changes. Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree |
| |
| Val Rasmussen |
| AA, Electronic Engineering |
| CompTia A+ Server & Network HP Certified Printers & Servers HP /Compaq Notebook, Desktops & Servers IBM AS/400 Certified |
| 3.12 |
| Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 6 530 W. 1500 S. Bountiful, UT |
| Delivers IT equipment maintenance services for multi-vendor laptop and desktop computers, workstations and servers and associated peripheral equipment.
He performs high quality preventive and remedial maintenance services consistent with OEM specifications. He has substantial customer relations training,
depot level repair experience and field engineering work experience. He also serves as the back-up for AS400 National Support |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes.
Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree |
| |
| Dean Leas |
| BS – Aerospace Engineering MS – Computer Science |
Embry-Riddle Aeronautical University
Southwestern University |
| 3.12 |
| IT Engineer, Project Manager |
| Yes |
| Zone # 6 Arvada, Colorado |
| Over 25 years experience in the computer industry. Consulted with TRW Defense Systems Group in developing the Space Defense Operations Center (SPADOC) at
NORAD in Colorado Springs. Consulted with the Mitre Corporation to develop end-to-end testing for the JSS Air Defense System at NORAD in Colorado Springs.
Lead engineer and quality manager for a team that developed over 132,000 lines of executable formula translation (FORTRAN) code for SPADOC. Testing engineer
and quality assurance engineer for the Bechtel Corporation at the Palo Verde Nuclear Generating Station (PVNGS) in Arizona. Led company through ISO 9001:2000
certification as the Quality Manager and ISO Coordinator. Program and Project Manager deploying an encrypted Data Network for the Department of Defense between
54 remote DCIS offices and the Pentagon. Credentials include Quality and Environmental Lead Auditor, as well as technical certifications with Microsoft,
Cisco, 3Com, Citrix, Novell, Safari Technologies, Compaq, and Hewlett-Packard |
| 10 years experience. Vendor Specific Certifications as well as Vendor Neutral Certifications. BS or higher degree in engineering or project management. |
| |
| Jeff Martin |
| BS Computer Information Sciences / Management of Information Systems |
| The Ohio State University |
| 3.12 |
| IT Engineer, Service Technician |
| Yes |
| Zone # 6 Arvada, Colorado |
| Over 13 years of computer experience with increasing responsibility. Microsoft and HP certified on various platforms. Provided integration or migration
between various network systems such as Microsoft NT, 2000, 2003, Novell, AS400, Macintosh, and various Unix based systems to allow functionality in mixed
environments, or migration of legacy systems as needed. Routing and switching design, installation and configuration on HP, Cisco and 3Com Products.
Implement TCP/IP, various Firewalls, VPNs, Thin Clients, and VLAN technologies to simplify networks, remove performance bottlenecks to minimize downtime
and improve security. Provided reliable desktop performance through written standards, Group Policy,
scripts, filtering solutions, desktop imaging and written company usage policies. |
| 5 years experience. Vendor Specific Certifications in relevant systems. BS degree or AA degree with additional 5yrs experience. |
| |
| Charles Burkhart |
| BS, Computer Science |
| Dell Certified Dimension Desktops –OptiPlex Desktops – Precision W.S.
Notebooks
Server and Storage
Laser Printers
IBM Certified
AS/400 |
| 3.12 |
| Service Technician |
| No Current Employee of Diebold-ISS |
| Zone # 7 2607 Bridgeport Way West Suite 2E2 Tacoma, WA |
| Providing hardware maintenance support to a variety of Federal, State and Local government clients and commercial firms in several industries.
He is currently a site manager after four years in the field and is responsible for the performance of technicians serving customers in the state
of Washington. As a “working” site manager, He performs a variety of complex duties in support of ADP equipment, LAN/WAN and peripheral devices.
He conducts preventative and remedial maintenance, installations and de-installations,
analyzes and maintains specialized data processing reports and records such as production logs, output records and schedules. |
10 years experience. Performs preventive and remedial equipment maintenance. Installs and removes systems and subsystems; makes field changes.
Establishes and maintains effective customer relations. Provides technical support to lower level technicians.
HS Degree/AA Degree |
